Chargeback Clause Template: Protect Your Business from Payment Disputes

Chargebacks Clause 

A Chargebacks Clause is used between a company and the client.  This clause ensures you will get paid for your work. This clause is meant to ensure you get paid and have good relationships with your client/vendors.

A chargeback clause is contract language that addresses what happens if a client disputes a card payment with their bank after you've delivered your product or service. This attorney-written clause template helps you set expectations before a dispute ever happens.

You did the work. You delivered. Then a notification arrives: the client filed a chargeback, and the money is pulled from your account. A clear chargeback clause gives you something to point to — and encourages clients to come to you first.

Who it's for: service providers, coaches, photographers, course creators and online sellers who accept card payments.

What it helps cover:

• The client's agreement to contact you before filing a dispute
• Acknowledgment of delivered services or products
• Your right to share records with the payment processor
  

FAQ

What is a chargeback? A chargeback is when a customer asks their bank or card company to reverse a payment.

Where do I use this clause? Add it to your client contracts, terms and conditions or checkout terms.

Does a clause stop all chargebacks? No, but clear terms and good records can help when you respond to a dispute.